| Help - Contact Support |
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If you cannot find the information you are looking for in our Help section, please contact your library staff with a detailed description of your problem or question.
In order to facilitate troubleshooting, please include the following information in your correspondence:
- Steps to reproduce the problem (in as much detail as possible)
- Exact text of any error message (screen shots are helpful)
- URL(s) of any error page(s) you encounter
- Library card number
- Title(s) of problem download(s)
- Applicable software version (this information can typically be found under Help > About.)
- Operating system (Windows XP, Windows 98 SE, etc.)
- Internet browser and version (Internet Explorer 6.0, Firefox 1.0.7, etc. In most browsers, find this under Help > About.)
- If applicable, device type and operating system
Abington Free Library
Cheltenham Township Library System
Conshohocken Free Library
Free Library of Springfield Township Horsham Township Library
Huntingdon Valley Library
Indian Valley Public Library
Jenkintown Library
Lower Merion Library System
Lower Providence Library
Montgomery County-Norristown
Narberth Community Library
Perkiomen Valley Library
Pottstown Public Library
Roslyn Branch
Royersford Free Public Library
Upper Dublin Public Library
Upper Merion Township Library
Upper Moreland Library
Upper Perkiomen Valley Library
William Jeanes Memorial Library
Wissahickon Valley Public Library
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